How we handle and protect your information
Look, we get it - nobody actually enjoys reading these things. But your privacy matters to us, so we've tried to keep this straightforward.
At Ignis Thorn Empire Fitness, we're committed to protecting your personal information. This policy explains what data we collect when you train with us, how we use it, and what rights you've got when it comes to your info. We're based in Vancouver, BC, Canada, and we follow all applicable Canadian privacy laws including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, if you're curious).
By using our facility, website, or services, you're agreeing to the terms outlined here. If something doesn't sit right with you, let's talk about it.
When you join our empire, here's what we typically need from you:
We're not in the business of hoarding data just for kicks. Here's what we actually do with your info:
We don't sell your personal information. Period. But there are some situations where we might need to share it:
We work with trusted third-party companies that help us run our business - think payment processors, email service providers, and scheduling software. They only get access to the info they need to do their job, and they're contractually required to keep it confidential.
If we're legally required to disclose your information (like in response to a court order or law enforcement request), we'll do so. We'll also share info if it's necessary to protect someone's safety or prevent illegal activity.
In the unlikely event that we sell or merge the business, your information would be transferred to the new owner. We'd notify you beforehand if this happens.
Sometimes we might want to share your success story or training photos on our social media. We'll always ask for your explicit permission first, and you can say no without any consequences.
We take security seriously - probably as seriously as we take proper form on a deadlift. Here's what we do to protect your data:
That said, no system is 100% secure. We do our absolute best, but if you suspect any security breach involving your account, let us know immediately at info@ignisthornempire.info.
It's your data, and you've got rights. Here's what you can do:
You can request a copy of all the personal information we have about you. Just shoot us an email and we'll get that to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most of your info through your member portal or by talking to our front desk.
Want us to delete your data? We'll honor that request, though we might need to keep some records for legal or accounting purposes (like transaction history for tax purposes).
Not interested in our promotional emails? No hard feelings. There's an unsubscribe link in every marketing email, or you can contact us directly.
If you've given us consent for something specific (like using your photo), you can withdraw that consent at any time.
How to Exercise Your Rights: Contact us at info@ignisthornempire.info or call (604) 555-7846. We'll respond within 30 days.
Our website uses cookies - not the kind you eat, unfortunately. These are small files that help our site work better and remember your preferences.
Essential Cookies: These keep our site functioning properly. They remember you're logged in and help secure your session.
Performance Cookies: These help us understand how people use our site so we can make it better. They're anonymous and just track things like which pages are most popular.
Functionality Cookies: These remember your preferences like language settings or your favorite class times.
Marketing Cookies: These might track your browsing to show you relevant ads. You can disable these through your browser settings.
Most browsers let you control cookies through their settings. Keep in mind that disabling certain cookies might affect how our website works for you. You can usually find cookie settings in your browser's privacy or security section.
Our website might contain links to other sites or services that aren't operated by us. Once you click on a third-party link, you're subject to their privacy policy, not ours.
We're not responsible for the privacy practices of these third parties, so we'd recommend reading their policies before sharing your info with them. We try to only work with reputable companies, but it's always good to be cautious.
Our services are designed for adults and teens 16 years and older. If you're under 16, we require parental consent before you can join.
For members under 18, we collect the same types of information as we do for adults, but we require a parent or guardian to:
Parents or guardians have the right to review, modify, or delete their child's information at any time. If we discover we've inadvertently collected information from someone under 16 without parental consent, we'll delete it immediately.
We keep your information for as long as you're an active member, plus a reasonable period afterward. Here's our general approach:
After the retention period, we securely delete or anonymize your information. If you want us to delete your data sooner, just ask - we'll honor that request where legally permissible.
We're based in Canada, but some of our service providers might process data in other countries (like the United States). When we transfer data internationally, we ensure appropriate safeguards are in place.
These safeguards include:
By using our services, you consent to your information being transferred to and processed in countries where our service providers operate.
We might update this privacy policy from time to time as our business evolves or laws change. When we make significant changes, we'll let you know through: